Frequently Asked Questions

Design

How do I design my space?

We offer two ways to design your space -  using our design tool or by requesting free design service from our professional design team.

Need help designing your space? Master the art of designing with the EasyClosets Help Hub. Our library of video tutorials and quick tips will have you maximizing your space in no time!

Does your closet system stand on the floor or hang on the wall?
When properly designed and installed, our system can hold up to 1,200 lbs per 8 foot section (please notify your designer if you plan to hang anything other than clothes in your closet). Because most of our systems are attached to the wall (unlike our pantry solutions which are generally floor-based), wall-mounting allows for additional floor storage, making it easier to vacuum your closet floor. Unlike floor-mounted closet systems (which we do offer, please consult with your designer), our wall-mounted closet systems do not require you to cut around or alter the moldings in your closet. And, becuase a wall-mounted system is installed off the floor, there's no need for you to shim to compensate for sloping floors or irregular walls in your closet. 

Why is the top shelf at 84 inches?
Our closet systems use a standard top shelf height of 84 inches or 7 feet. This is based on a typical ceiling height of 96 inches or 8 feet and leaves a foot of usable shelf space the full length of the top shelf in your closet. The usable height for our standard hanging sections is based on this 84 inch height, (double hang is 40” top and bottom, tall hang is 65”, medium hang is 50 to 55” and short hang is 40”) and work well for people up to the height of 6 feet. If you are taller than this, the design for your closet organizer can certainly be customized in our design tool to accommodate your height or unique ceiling height. You may also give our design team a call during business hours at 1-800-910-0129, option 3 and they can access your saved design to assist you with top shelf height adjustments.

Do you offer floor mounted closet systems?
Yes we do give our customers the option of choosing floor mounted units for their closet organization. Our advanced closet design tool will always start as a wall hung system, but also gives you the option to select floor mounted units. Please go to Step 3 Design Units and select Unit Type then Floor Mounted Units to make this change when designing your closet. Floor mounted closet systems will require the removal of base trim for installation and the standard top shelf height will increase 2.75 inches. You may also give our design team a call during business hours at 1-800-910-0129, option 3 for assistance.

What are the closets made of? Are they strong?
Our closet organizers are made of high quality ¾" furniture-grade composite board. The surface is a thermally fused laminate that is baked on and not just glued. The wall-mounted systems hang on a durable steel rail that you secure to your house’s framing. An 8-foot section can hold up to 1,200 pounds when properly designed, installed and with the weight evenly distributed across all inter-sections (please notify your designer if you plan to hang or store anything other than clothing in your closet). See our product specifications and Lifetime Limited Warranty details.

How much does an average closet cost?
Because our closet system is customized and we offer so many colors, finishes and design options tailored to your needs, we are not able to quote average pricing. We are not a franchise, so we pay no franchise fees or royalties. EasyClosets systems above $400 include free shipping. Our closet organizers come with a limited lifetime warranty for as long as you own your home, and our post-sale customer service department is available to you before, during and after your purchase, six days per week excluding major holidays. For additional warranty details and more information regarding cost, please call our sales and design department at 800.910.0129. 

How deep are your units?
Our standard closet units are 14" Deep. This is the closet industry standard. In certain situations, we can modify the depth of our units. Please call to request this special service.

Can you supply me with doors for my closet?
Yes and No. We can supply you with beautiful custom sized doors in several styles to be mounted to the front of your closet organizers.  We do not sell traditional, sliding or bifold closet doors to go over the opening to your closet. We recommend you obtain those types of doors locally. Please call our design team at 1-800-910-0129, option 3 during business hours should you have any questions.

Are your closet systems adjustable? Can I change my design down the road if I need to?
Absolutely! Regular shelves sit on pins and are easily adjusted. Our locking cam shelves and hanging rods are adjusted up or down easily with a screwdriver. Changing the width of sections in your closet will require the purchase of new shelves. If you want to ensure adjustability for your design before purchasing, or think you may want to add drawers or baskets to your closet organizer at a future point, it is a good idea to give our design team a call at 1-800-910-0129, option 3 during business hours before you buy so they may review your design with this in mind. If you have purchased your closets already, and want to make a change, please give our Customer Service Team a call at 1-800-218-2492 during business hours and they will assist you.

Can I paint my EasyClosets solution?
We do not recommend painting over the finish of an EasyClosets solution. Paint will not adhere properly to the surface of our thermally fused laminate panels. We offer a variety of high-quality and aesthetically pleasing finishes ranging from natural wood grain, to statement-making solid colors.

Ordering

How do I place an order for my closet?
Once you have a design you can order your closet organizer online or over the phone by calling our design team at 1.800.910.0129, option 3 during business hours.

What happens when I submit my order?
EasyClosets uses state-of-the-art manufacturing equipment and has one of the fastest turnarounds in the industry. Once your order is submitted, it will proceed immediately to manufacturing. As of this writing (July 2020), shipping times vary and we suggest you consult with one of our design consultants at 800.910.0129 to verify an estimated ship date (some restrictions such as inclement weather and acts of God may apply). Your project will ship via parcel or freight carrier with design plans, instructions, and all of the hardware needed to make installation simple for you.

I've designed a closet that I really like but I would like to purchase it with a few modifications. Can I do that?
No Problem, just give our design team a call at 1.800.910.0129, option 3 during business hours and we'll assist you with modifications to fit your needs. We can add or delete components for you and change dimensions for you. Our designers will help ensure you end up with the design that satisfies your closet organization needs and that best utilizes your available space.

I would like to purchase a closet but I don't need it right away. Can I order it for a scheduled shipment date?
Yes, please call if you would like us to ship your closet to you for a future ship date. We refer to this as an "on-hold" order. Your project will not be manufactured until you are ready. You can call your designer prior to your desired manufacturing date and make any changes you might require. If you add more to the project we will charge you the difference, and if you decide to delete anything we will refund you the difference. Then, when you are ready, we will send it to manufacturing.

Can I order individual components?
If you've purchased your closet systems from us, we're happy to sell individual components to you to change or modify that closet. Please have any information relating to your original order available when you call. Contact Customer Service at 1.800.218.2492.

Am I able to cancel my order after submitting it?
Unfortunately, no. All sales are final. Due to the custom-cut to your specific dimensions nature of your order, and our fast turnaround, once your order is submitted it will proceed immediately to manufacturing and will ship as soon as possible. If you have doubts or reservations about your dimensions, or color choice, please take the time to review those elements before you place your order. One of our professional designers will be happy to help before the purchasing process. Our design department can be reached at 800.910.0129. Post-sale, please call our customer service department with any questions you may have, 800.218.2492.

Additional Parts
Should you decide you want to modify an organization system purchased from our company, (ie. shelves, closet rods, drawers, baskets or hardware), just call our team at 1.800.218.2492 during business hours. We can verify your previous order with your name, invoice number or email address and gladly assist you with your parts order! 

If I order my organization system today, when will I get it?
Shipping times vary depending on a variety of factors. As of this writing (July 2020), we suggest you consult with one of our design consultants at 800.910.0129. Depending on their size, orders ship via standard ground service by parcel or freight carrier. For more information, refer to the Shipping Information page.

Shipping

At EasyClosets, your initial purchase price includes the cost of manufacturing and free shipping of your project to the address provided to us. Free shipping applies only to orders at or over $400.

Please be aware that our shipping (and manufacturing) dates are ESTIMATED. Many factors in today's business climate, including Covid-19 restrictions, a strained supply-chain, and shipping company challenges, cause us to caution you if you plan to install your project within defined calendar dates, or hire 3rd party installers or contractors in advance or your project's arrival. For more details on estimated shipping dates, please call our sales department at 800.910.0129. Thank you.

Please note that freight companies will not deliver in neighborhoods where access is limited, where driveways are exceptionally long or where overhanging branches impede the driving of freight company pup trucks. EasyClosets freight deliveries are curbside only. If you do have impediments restricting delivery, and you still decide to move forward with your project, please know that EasyClosets is not responsible for any additional costs involved in expediting the delivery to your doorstep. Please inform your designer or call our sales department at 800.910.0129 for more information.

Additional Freight Costs:

EasyClosets freight coverage applies only to the point of curbside delivery, and we are not responsible for covering the cost of any additional white–glove services from the carrier, its sub-carriers, or third-party vendors. When we refer to a white-glove delivery service, we are referring to a personalized service contracted by the customer, which would include bringing the project to your door and/or into your home.

Customer Responsibility

The customer is responsible for any charges above and beyond curbside delivery from the freight company, for example, the freight company agreeing to physically bring the product up to the home or into the garage.

The customer is responsible for any third-party white-glove services they may require. If the same freight company provides a white-glove service in your area, and you require that service, the customer bears that cost.

Freight Depot Storage

The customer is responsible for any freight depot storage costs incurred due to the customer's inability to accept freight delivery. Generally, freight depots will charge a daily fee to hold projects for up to 30 days. Our customer service department will be happy to provide that information to you preferably before delivery from the depot to your home has been provided.

Note: EasyClosets cannot ascertain these additional costs in advance of delivery to the freight delivery depot in your area.

Also, in the majority of cases, the freight company will not charge the customer directly for freight storage or customer-requested white-glove service (if available). The freight company will bill EasyClosets for these services, and in turn, the customer's credit card on file with EasyClosets will be charged for the additional service.

For any additional questions on this matter please call Customer Service at 800.218.2492, thank you.

Will my project be delivered in inclement weather?

Yes, it will. We currently use two methods of localized delivery, parcel and freight carriers. In the case of parcel shipments, you will be sent tracking information after the project leaves our plant and deliveries are dropped-shipped to your home. This means a parcel carrier will show up at the delivery address you provide us on a day and time that is beyond our control.

Other than during instances of major weather conditions (delivery conditions determined by the parcel carrier or local freight company), both parcel and freight companies deliver during periods of inclement weather.

Our freight delivery service (used for larger orders) will call you and coordinate a delivery time that works for both you and the freight company. However, please note that the freight company is NOT REQUIRED to call you. For reasons beyond our control, it is not uncommon for a freight company to deliver your project to your home (curbside) without prior notice.

The freight company OFTEN BUT NOT ALWAYS requires a signature from someone older than 18 years of age when delivery is accomplished (freight company regulations vary across the country, some carriers may not require a signature).

EasyClosets IS NOT RESPONSIBLE FOR DAMAGE DUE TO INCLEMENT WEATHER, so we ask that you prepare accordingly for the estimated day of delivery. If your project has been affected and/or damaged due to inclement weather, please follow the steps to submit a replacement request in your order history.

What type of costs can I expect if my order ships via a freight carrier?

At EasyClosets, your initial purchase price includes the cost of manufacturing and free shipping (if the order is over $400) your project to the address provided to us. However, EasyClosets is not responsible for covering the cost of any additional white–glove services from the carrier or its sub-carriers. EasyClosets covers only the cost of curbside delivery, but the customer is responsible for any charges above and beyond curbside, e.g., physically bringing the product up to the home, or into the garage, etc.

Additionally, if the customer cannot accept a freight delivery to their place of residence and asks that the freight company hold their project in storage or change the delivery address, the customer will also be responsible for those charges. Generally, freight depots will charge a daily fee to hold projects for up to 30 days. If, after discussing the matter with our customer service department, a customer does decide to take advantage of either a white-glove service or storage of their order, the customer will know in advance the daily charge for storage and any other additional service (if it is available in their area). In each case, the credit card on file with EasyClosets will be charged for the additional service.

For any additional questions on this matter please call Customer Service at 800.218.2492, thank you.

 

Am I able to change the shipping method of my order?

Yes, however there is an 8% surcharge to change the shipping of your order from freight (LTL) to parcel. LTL shipments are palletized and shrink-wrapped to mitigate shipping damage, whereas boxes are shipped individually via parcel carriers.

If changing from LTL to parcel, please be aware of the following:

• For large orders, there is an increased risk for damage with parcel delivery methods. 
• Any replacements, especially vertical panels, may very likely be shipped via a freight delivery service (to mitigate additional damage).
• This 8% surcharge is being made to cover additional charges from parcel carriers and is NOT an expedited service charge.
• The 8% surcharge is non-refundable, regardless of the potential for unforeseen damage.
• No compensation will be offered due to the delay in delivery of this project or for downtime incurred by our customer or their vendors.

To take advantage of the 8% surcharge, you must confirm your agreement to this policy via an email to our design department prior to the submittal of your order. Thank you.

Installation

Once installed, how do I clean the closet material?
You can clean your closet system by wiping with a damp cloth. Citrus-based, spray adhesive cleaners also work well.

Do I have to attach anything to the side walls of my closet with your system?
No, our closet organizers are attached to the wall behind the unit using our patented rail system. See Installation info for more details.

What skills and tools are necessary to install your closets?
Installing our closet systems requires a basic proficiency with home improvement projects. The typical installation requires the use of a tape measure, drill, screwdriver, hacksaw and level. To see the basic steps involved for an installation, click here.

Is there any cutting involved as part of the installation?
When you receive your closet organizer, the only thing that will require cutting would be the rail, (the first step of your installation) and the rail cover, (the last step of your installation). Both are cut easily with your hacksaw. We cut all of the shelving and hanging rods for your closets to the sizes in the designs you order. If you order crown or base molding, as noted on our site, you are required to cut it for installation using a miter saw following our instructions.

How do I install my Closet?
We provide you with complete instructions on how to install your closet organizer using our patented rail system. For a sample of these instructions, Click Here. 

I have concrete walls - metal studs in my closet where I would like to install one of your units. Is that possible?
Our closet systems can be mounted to concrete walls similar to the method used for regular sheetrock walls. The only difference is that we require the use of blue Tapcon masonry screws instead of the regular black rail screws that are used with sheetrock. Likewise, if you have metal studs, you will use the toggle bolts we supply with your order. Please specify that your closet organizer will be mounted to concrete or metal studs during the design process by selecting the Concrete or Steel Wall Type in the “Features” window located in the top menu of our design tool. You may also call our design team at 1.800.910.0129, #3 during business hours prior to ordering for assistance.

Are your closet systems adjustable? Can I modify my design during installation or down the road if I need to?
Absolutely! Hanging, shoe units and shelving sections are adjustable up or down in 1.25 inch increments. Regular shelves sit on pins and are easily adjusted. Our locking cam shelves and hanging rods are adjusted up or down easily with a screwdriver. Changing the width of sections in your closet will require the purchase of new shelves. If you want to ensure adjustability for your design before purchasing, or think you may want to add drawers or baskets to your closet organizer at a future point, it is a good idea to give our design team a call at 1.800.910.0129, option 3 during business hours before you buy so they may review your design with this in mind. If you have purchased your closets already, and want to make a change, please give our Customer Service Team a call at 1.800.218.2492 during business hours and they will assist you.
 

What if I hire a handyman or contractor to install my system? Does EasyClosets cover that?
EasyClosets solutions are engineered for an Easy, do-it-yourself installation. While most customers choose to install the solution themselves, others look to a local handyman or contractor for complete installation. Due to the DIY nature of our offering, EasyClosets is NOT responsible for costs incurred from having the solution professionally installed by a professional handyman or contractor. We strongly advise that you take the time to schedule any third-party installation help only AFTER you have checked the shipment for any damaged and/or missing parts, reviewed the installation instructions, and scheduled the installer's arrival time when you feel ALL THE VARIOUS ELEMENTS of the project are fully in hand. Our ultimate goal is to help make the installation as effortless as possible for you. If you would like additional input or advice on this important stage of project installation, please do not hesitate to call our Customer Service department at 1.800.218.2492 during working hours.

Policies and Procedures

Do you have a Warranty?
Yes. We offer a Limited Lifetime Warranty on materials and workmanship. 

Additional Parts Policy
Should you decide you want to modify an organization system purchased from our company, (ie: shelves, closet rods, drawers, baskets or hardware), just call our team at 1-800-218-2492 during business hours. We can verify your previous order with your name, invoice number or email address and gladly assist you with your parts order. 

Do you have a return policy?
We accept returns of unused materials within 30 days of purchase. Return shipping costs are the customer’s responsibility. For our complete return policy, please refer to our policies.

There were missing or damaged parts in my shipment. Will you ship me replacement parts?
EasyClosets will replace any damaged or missing elements of your project, but only within 90 days from date of delivery with no cost to you. Beyond that 90-day limit the customer is responsible for all replacement and shipping charges. Our goal is customer satisfaction, and we understand how unforeseeable circumstances may delay your installation. Please submit a replacement request in your Order History for any damaged or missing parts. Thank you for understanding.

What is your privacy policy?
Our Privacy Policy tells you how EasyClosets collects, uses, and protects information about you. Please click here to see our Privacy Policy.