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Policies
Warranty
We stand behind our quality craftsmanship and proudly offer a Limited Lifetime Warranty covering defects in materials and workmanship for all of our organization systems for as long as you live in your home. We will repair or replace any defective part of any damaged in transit without charge. If at any time, you discover any defect in our material or in the workmanship of our product, please contact our dedicated representatives so that they can ensure that these issues are addressed immediately. We are dedicated to ensuring that the purchase of our organization systems is a safe, enjoyable experience. We want you to be so satisfied with our organization systems that you tell a friend about us.
*Terms and Conditions apply. See EasyClosets Warranty for details.
Privacy Policy
EasyClosets is a subsidiary brand of The Stow Company. To learn more about the information we collect and how it's handled, please refer to The Stow Company's Privacy Policy.
Professional Installation Policy
EasyClosets solutions are engineered for an Easy, do-it-yourself installation. While most customers choose to install the solution themselves, others look to a local handyman or contractor for complete installation. Due to the DIY nature of our offering, EasyClosets is NOT responsible for costs incurred from having the solution professionally installed by a professional handyman or contractor. We strongly advise that you take the time to schedule any third-party installation help only AFTER you have checked the shipment for any damaged and/or missing parts, reviewed the installation instructions, and scheduled the installer's arrival time when you feel ALL THE VARIOUS ELEMENTS of the project are fully in hand. Our ultimate goal is to help make the installation as effortless as possible for you. If you would like additional input or advice on this important stage of project installation, please do not hesitate to call our Customer Service department at 1-800-218-2492 during working hours.
Additional Parts Policy
We are happy to sell you additional parts should you decide you want to modify an organization system purchased from our company, (ie: shelves, closet rods, drawers, baskets or hardware). Just call our team at 1-800-218-2492 during business hours. We can verify your previous order with your name, invoice number or email address and gladly assist you with your parts order!
Replacement Part Policy
EasyClosets will replace any damaged or missing elements of your project, but only within 90 days from date of delivery with no cost to you. We do require that you submit a photo of any damaged items in order to fulfill your request. Beyond the 90-day limit the customer is responsible for all replacement and shipping charges. Our goal is customer satisfaction, and we understand how unforeseeable circumstances may delay your installation. Note that expeditated shipping is not available for any orders or replacements. Visit Order History to submit your request.
Substitution and Product Changes
We do our best to keep all products in stock and ready to ship. In the event that a product is discontinued or unavailable, we reserve the right to substitute a product of similar style and equivalent value and quality (depending on availability). EasyClosets also retains the right to make changes in product specifications and materials at any time without notice.
Cancellation Policy
All submitted orders are final. Products are custom cut based on your dimensions and once your order is submitted it will proceed immediately to manufacturing and ship as soon as possible. Due to the fast turnaround in our manufacturing process, changes or cancellations to orders are not allowed. Please ensure that you take the time to review your dimensions and color choice before you place your order.
Returns Policy
Because your project is custom-cut to your specific room dimensions, refunds are not available on installed EasyClosets projects. You may return new, uninstalled items within 30 days of delivery, however a 50% return fee will be applied to the product total, and the shipping costs to return all items are the responsibility of the purchaser.
A Return Material Authorization (RMA) must accompany all returns. Please call 1-800-218-2492 to request an RMA be emailed to you.
There is no refund if your order is returned to us because delivery was refused.
If a replacement item is required as a result of our error (incorrect or defective item), EasyClosets will pay to both replace the item and for shipping to the original address.
Shipping
Additional Freight Costs
At EasyClosets, your initial purchase price includes the cost of manufacturing and free shipping of your project to the address provided to us. Free shipping applies only to orders at or over $400.
EasyClosets freight coverage applies only to the point of curbside delivery, and we are not responsible for covering the cost of any additional white–glove services from the carrier, its sub-carriers, or third-party vendors. When we refer to a white-glove delivery service, we are referring to a personalized service contracted by the customer, which would include bringing the project to your door and/or into your home.
Customer Responsibility
The customer is responsible for any charges above and beyond curbside delivery from the freight company, for example, the freight company agreeing to physically bring the product up to the home or into the garage.
The customer is responsible for any third-party white-glove services they may require. If the same freight company provides a white-glove service in your area, and you require that service, the customer bears that cost.
Freight Depot Storage
The customer is responsible for any freight depot storage costs incurred due to the customer's inability to accept freight delivery. Generally, freight depots will charge a daily fee to hold projects for up to 30 days. Our customer service department will be happy to provide that information to you preferably before delivery from the depot to your home has been provided.
Note: EasyClosets cannot ascertain these additional costs in advance of delivery to the freight delivery depot in your area.
Also, in the majority of cases, the freight company will not charge the customer directly for freight storage or customer-requested white-glove service (if available). The freight company will bill EasyClosets for these services, and in turn, the customer's credit card on file with EasyClosets will be charged for the additional service.
For any additional questions on this matter please call Customer Service at 800.218.2492, thank you.
Online Design Tool Policy
The EasyClosets Online Design Tool is a free feature exclusively offered to consumers considering the purchase of a home organization system from EasyClosets.com. Using this proprietary software for commercial use is prohibited. Failure to comply will lead to account deactivation and the potential of legal action.
Terms of Use
Click here to see our Terms of Use.
California Transparancy in Supply Chains Act
Click here to see our social responsibility program.
Alabama Seller's Use Tax
Seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue. Seller's program account number is SSU-R010893722.
Note: Under the Alabama Simplifies Seller Use Tax Remittance Act (Act # 2015-448), remote sellers without a retail presence in Alabama collect a flat 8% use tax from Alabama residents who buy their merchandise.
Security Statement
At EasyClosets, we take the privacy and security concerns consumers have when using the internet very seriously. We want to make your experience at EasyClosets a pleasant one. To accomplish that goal, we utilize secure technology to prevent any unauthorized access to your information and we pledge to not share any information you provide to us with anyone outside of EasyClosets.
Secure Transaction Security 
EasyClosets uses secure socket layer (SSL) technology to keep your personal information safe. All of your ordering information (name, address and credit card number) is encrypted for maximum security. This prevents anyone from reading any of your information as it travels to our ordering system. To protect you even further, EasyClosets does not retain any credit card numbers within our ordering system. Approval is immediate and we do not add your credit card number to any of our databases. This forces you to re-enter your credit card number when you make a future purchase, but it also prevents anyone from gaining access to your information.
See our complete Privacy Policy here.
Still Prefer to Order Via Phone?
If you prefer, we provide professional design support at 1.800.910.0129. A designer will review your shopping basket and design portfolio and complete the sale over the phone.
Your Credit Card Guarantee
In addition to our guarantee and secure technology, our credit card partners offer programs to further protect you against any possible fraud when shopping online at EasyClosets.com.
